At the moment, I don't know if it's even covered under warranty until the technician has a look at it. This is the first time I have had to use Sony's customer service and so far it's been very positive. The reception and the facility is excellent (although it's hard to find the customer service department.) I was quoted a turn around time of 1 to 10 business days, depending on availability of parts. This is a far cry from the Canon service when I regularly had to waiting at least two weeks and most often four weeks.
When the screen is fixed, I will put on a screen protector first thing.
On a side note, I have been really going gaga over the NEX-7. Today I read the image comparison of the A65 (version 1.02 firmware) versus the the A850 on a Chinese site and I am really impressed with the high ISO performance of the 24MP APS-C sensor on the A65 (and the A77, NEX-7). Too bad these are all jpg images but the improvement is like night and day in terms of noise reduction, especially chroma noise. Given the translucent mirror that causes a 1/3 EV light loss on the A65, the NEX-7 image should actually be marginally better. If the final image quality of the NEX-7 is similar to what I see on the A65, I will not hesitate to buy NEX-7 as soon as it hits the dealers' shelves.
Skylon Tower in the distance, Niagara Falls -- Sony NEX-5 & 18-55mm kit lens.